Return and Exchange Policy

Returns

We want you to love your Jewelit purchase and if for any reason you want to return any pieces, kindly inform us immediately within 1 day after the parcel has arrived to the access point, by mailing us on jewelitbysz@gmail.com or calling us on +91 77770 97915/ +91 99309 98877

The product however, must be in its original condition with all labels attached and should not be worn, damaged, broken, resized or altered in any way. We reserve the right to refuse any returns that do not pass our quality control.

Exchange

If you have received a damaged or defective product or if you are faced with sizing issues, you can raise an exchange request by mailing us on jewelitbysz@gmail.com or calling us on +91 77770 97915/ +91 99309 98877 immediately within 1 day of receiving the product.

In certain cases where we are unable to process a replacement due to them being out of stock or unavailability of the required size or any other reason whatsoever, you will receive store credits.

We do not offer resizing service. You can however, get your jewellery resized by a local jeweller.

Please Note: We do not accept any exchange or return of resized/ repolished jewellery under our Returns and Exchange Policy.

Refunds

Refund will be made in the form of moeny/ store credits only. The store credits in your Jewelit account can be redeemed against any purchase. 

How to Return

  1. Intimate us, via mail or phone and let us know about the product that needs to be returned/exchanged.
  2. All items must be returned in their original condition, with price tags intact along with other accessories, if provided and in the original packaging as delivered to you.
  3. Please make sure that the returned items are packed securely to prevent any loss or damage during transit.
  4. All parcels must be couriered back to Jewelit at the address mentioned on the purchase invoice.
  5. A notification with the status of the return will be sent to the customer within 48-72 working hours from the date of Jewelit receiving the items. 

If you need any more assistance, please feel free to Contact Us.